1. Job Title: Bancassurance Sales and Business Development Head
Job Ref: CBOK 01/2015
Department: Bancassurance
The Position:
Reporting to Head of Bancassurance, the role holder is responsible for
driving sales and business development for KCB Insurance Agency Limited.
Key Responsibilities
Develop, articulate and champion Bancassurance’s sales and business development strategy.
Provide leadership and direction to the Bancassurance teams in branches/regions.
Aggressively drive insurance business growth and development.
Establish and maintain strong working relationship with the retail management teams.
Build and develop a high performance culture through continuous coaching and development of teams.
Drive attainment of high and positive customer experience levels.
Participate in development and implementation of insurance innovations and related business strategies.
The Person
University degree in a business related course and
preferably with an Insurance specialization from an University
recognized by Commission for University Education
Must have a Certificate /Diploma/ Higher Diploma in Insurance.
At least 8 years relevant management experience of which 4 years must be in managing insurance sales teams.
Experience in Product development.
Very good understanding of both General and life insurance products.
Insurance Sales
Team Management and Leadership
Relationship Management
Matrix Reporting and Management
Operations Management
Customer Experience Management
Sales Activation
Strategy Formulation and Execution
2. Job Title: Security Manager, Liaison and Investigations
Job Ref: LOG 01/2015
Department: Risk
The Position:
Reporting to the Head of Corporate Security the job holder will be
responsible for the provision of a safe and secure working environment
for both Retail and Head office Bank premises, assets and staff through
intelligence gathering, investigation of security incidents,
coordination with police and other security agencies.
Key Responsibilities
Key liaison person with the Kenya Police and other
security agencies in the provision of armed manned guarding to the bank
branch network.
Responsible for the deployment, maintenance and active use of
all electronic security including intruder alarms, CCTV, metal
detectors and access control systems.
Manage all security system projects by monitoring costs and
schedules while maintaining an appropriate level of quality in security
system development and installation.
Conduct training for contracted security staff, KCB staff and contractors on use of security systems equipment.
Provide advisory service on electronic security to International Business.
Develop systems for collecting, collating and disseminating
security intelligence information to the business in a timely manner.
Conduct branch and premises vulnerability surveys and security risk assessments periodically and advising remedy.
Conduct investigations on security incidents, issuing reports
and managing investigation case files to include court appearances.
Liaison with security service providers on implementation and monitoring of Service Level Agreements.
Coordinating installation of new electronic security systems
and decommissioning of obsolete systems with retail branches and
security service vendors
The Person
A minimum of a Bachelor’s degree in Business or Security
related from an institution recognized by Commission for University
Education.
Master’s degree in Security Management/Strategic Management will be an added advantage.
The successful candidate must have completed military, police service training
A minimum of 10 years work experience in the following areas;
5 years’ experience in Senior Law
Security management in Banking /Corporate environment
At least 3 years’ experience in conducting investigations
Experience in Electronic Security installation.
Good written and spoken English
3. Job Title: Head, IT Service Delivery and Business Relationships
Job Ref: IT 02/2015
Department: IT
The Position:
Reporting to the Chief Information Officer, the position is responsible
for managing delivery, performance, supply chain of IT services and
enterprise applications to provide the required level of service, system
performance and functionality required to meet business objectives and
customer (internal/external) expectations.
The management scope of this role encompasses IT Applications &
Assets Management, Business Productivity & Capacity Management, IT
Vendor, SLA & Licenses Management and IT Helpdesk & Client
Support covering all KCB Businesses.
Key Responsibilities
Manage the system, services and support encompassing IT
Application, Business Productivity & Capacity Management : E.g.
Sybrin, Credit Quest, Treasury systems, SWIFT, contact centre software,
email, intranet technical support, first line support of core banking
T24 and NOBS.
Establish and implement ITIL processes to deliver business
requirements in the most effective manner as recognized against industry
standard practice.
Establish IT Cross functional services unit goals, objectives
and operating procedures consistent with the Strategic Plan including
core values and develop key performance indicators and measures to
deliver the KCB transformation agenda.
Own IT Communication strategy and ensure timely, concise and
effective communication with the business for service outage, service
disruption/interruption and service improvement.
Provide team leadership for IT Cross Functional service and
BRM team and be responsible for career development, appraisals and
team’s performance
Manage IT Vendor obligations and ensure protection of Bank’s
interest, review hardware and software acquisition and maintenance
contracts.
To keep current with trends and issues in the IT industry,
including current technologies that support service and advise the Group
on their competitiveness and financial impact.
Represent IT in service operations meetings, service review
meetings and periodic quality reviews and act as liaison with the
business for all service improvements, changes and escalations.
The Person
A Bachelor’s Degree in IT/Computing from a University recognized by Commission for University Education.
Must be certified in the either Project Management, ITIL , MCSE, ITSM
Master’s degree will be an added advantage
A minimum of 8 Years’ experience in IT, 5 of which should be at Senior level management covering the following;
System Support Management
Banking Operations
IT Service Management
IT Infrastructure
Project Management.
The above positions are demanding for which the bank will provide a competitive package for the successful candidates.
If you believe you can clearly demonstrate your abilities to meet the
criteria given above, please submit your application with a detailed CV,
stating your current position, remuneration level e-mail and telephone
contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke
To be considered your application must be received by Jan. 23, 2015.
Only short listed candidates will be contacted.
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