Safaricom Limited M-PESA Business Development Senior Manager Job in Kenya

Safaricom Limited M-PESA Business Development Senior Manager Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are pleased to announce the following vacancy in the M-PESA Business Development Department within the Financial Services Business Unit.
Senior Manager - M-PESA Business Development
Ref: FS_SMMBD_OCT_2014
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Head of MPESA Business Development, the role will entail growth and retention of existing Customers by presentation of new solutions and services and development of a new business pipeline to Make Lipa Na M-PESA the biggest Player in Payments Market.
The position will require a thorough knowledge of the market, and solutions/services that Safaricom can provide.
Key Responsibilities:

Spearhead development and implementation of product roadmap for Lipa Na M-PESA to address the requirements of all current and new customers;

Champion evolution of Lipa Na M-PESA into a robust payments service by developing and Implementing a roadmap for M-PESA payments services which includes roll out of new payments technologies;

Develop and implement accompanying process such as Payments settlements, KYC and go to market structure to support each of the new payments;

Prospect for potential new clients and turn this into increased business;

Grow and retain existing Customers by presenting new solutions and services to them;

Manage relationship with Partners and vendors to identify opportunities to develop new solutions/Technologies and turn this into increased business;

Champion Integration of Lipa Na M-PESA into customers’ existing solutions to improve customer experience and penetrate new Markets;

Leveraging on usage and growth of M-PESA payments services, identify opportunities for product diversification into new offerings and convert these opportunities into new business aimed at increased revenue /retention and usage growth;

Review of existing product gap to identify and solutions in form of Enhancements and /or Process improvements to address the identified gaps and increase usage;

Champion development of a Loyalty/Retention programme for Lipa Na M-PESA customers that will stimulate Usage and retention of Lipa Na M-PESA Customers;

Work with Customer Management and M-PESA operations team to identify Customer

Pain points and how to pro-actively address them;

Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators;

Consult with sales teams to developing products distribution channels;

Develop a Support structure for M-PESA Payments services including new Technologies;

Work with Customer Management team to develop a first line support available 24 hours and well equipped to handle most of customer and Merchants issues on a 24 hours, 7 days a week.

Work with Customer Management to develop a CM programme that will incorporate call reduction initiatives as well as Proactive identification of Emerging issues;

Develop a sales Support strategy that will ensure all sales teams are well equipped with relevant product knowledge in order to adequately serve the customers;

Work with PD team to improve customer and Merchant journey through interface and process enhancements; Role Requirements

Bachelor’s Degree in Business Management or related field;

6-8 years post-graduation work experience of which 3 years must be in a management role;

Work experience in managing multiple business projects from start to finish that are running simultaneously, and are of 6-12 month duration.

These are projects which have an impact across the company; have impact on customers and have impact on revenue generation capability of the organization;

Good understanding of financial principles, financial ratios, can interpret standard financial statements;

Good understanding of the Kenyan market, subscriber preferences and subscriber trends; How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 14th October 2014.
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi via
E-mail to hr@safaricom.co.ke