International Organization for Migration (IOM) Jobs in Nairobi Kenya

International Organization for Migration (IOM) Jobs in Nairobi Kenya

Organizational Context and Scope:The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society.
As the leading international organization for migration, IOM acts with its partners in the international community to: assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration, and; uphold the human dignity and well-being of migrants.
In Kenya, IOM has since significantly diversified its programming since 2005.
IOM currently implements interventions within the areas of emergency and post-conflict response, preparedness and response, disaster risk reduction, livelihoods, healthcare and psychosocial assistance, assisted voluntary return of migrants, immigration and border management, migration and development, resettlement and repatriation, family reunification, counter human trafficking, assistance to vulnerable migrants, and labour migration.
1.Position Title: Consultant (Mid-Term Evaluation)
Notice No: IOMKE/CFA/054/2014
Position Type: Consultancy
Duty Station: Nairobi, Kenya
Duration of Contract: 12 Days
Job Family: Migration
Organizational Unit: Programme Support Unit
Position Rated: No
Subject to Rotation: No
Reporting directly to: Programme Coordinator
Overall supervision by: Senior Operations Officer / Programme Coordinator
Objective
The objective of the consultancy is to conduct an independent mid-term evaluation of the project entitled “Migration Profile in Kenya: Building Capacities to Promote Evidence-Based Policy Making.”
Responsibilities and Accountabilities
Under the overall supervision of the Senior Operations Officer / Programme Coordinator and the direct supervision of the Programme Coordinator, the Consultant will be responsible for conducting an independent evaluation of the Project as per the agreed upon terms of reference.
The draft terms of reference are attached as Annex A.
Expected Deliverables

A revised terms of reference for the evaluation, if required.

A draft evaluation inception report, inclusive of evaluation matrix (questions and sub questions, indicators and data sources), proposed methodology, and proposed work plan.

A final inception report, incorporating the IOM’s implementation team’s comments and agreed upon work plan.

A draft evaluation report.

A final evaluation report.Required Background and Experience

Advanced university degree in specialized fields of social or political sciences.

Candidates holding a PhD from an internationally recognized university will be favourably considered.

Demonstrated experience in leading evaluations of development projects (e.g., two years full time evaluation experience and/or having lead five or more evaluations).

Previous experience in conducting evaluations relevant to migration, data and information management, and/or institutional capacity development.

Previous experience with field work in developing countries. Prior experience in East Africa and the Horn preferred.Required Languages

Fluency in both written and spoken English.2. Position Title: MHD Customer Care Intern
Duty Station: Nairobi, Kenya
Job Family: Migration Health Department
Organizational unit: MHD
Subject to Rotation: No
Reporting Directly To: Migration Health Processing Officer
Overall Supervision By: Regional Migration Health Assessment Coordinator
Responsibilities and Accountabilities
The incumbent will:

Operates the switchboard, places and receives telephone calls.

Provides accurate information and answers to telephone or walk-in queries from applicants regarding their schedules and directing them, as required.

Screens and ushers visitors and applicants.

Consults with the Data Processing Assistant and Nurses in order to obtain the necessary information and to accurately provide information and answers to customer queries.

Maintains confidentiality of health data and other personal information related to the migration health status of applicants.

Issues migration health appointments to applicants in accordance with the schedule provided by the Data Processing Assistant.

Ensures that reception area is well organized and presentable at all times.

Records and distributes incoming and outgoing correspondence/faxes.

Enters the migrant flow and feedback records into the respective software

Any other related duties, which may be assigned by the migration processing officer.Competencies

The incumbent is expected to demonstrate the following technical and behavioural competenciesBehavioural
Accountability

Accepts and gives constructive criticism

Follows all relevant procedures, processes, and policies

Monitors own work to correct errorsClient Orientation

Establishes and maintains effective working relationships with clients

Keeps clients informed of developments and setbacks

Continuous Learning, Contributes to colleagues' learning

Demonstrates interest in improving relevant skillsCommunication

Actively shares relevant information

Writes clearly and effectively, adapting wording and style to the intended audience

Listens effectively and communicates clearly, adapting delivery to the AudienceProfessionalism

Masters subject matter related to responsibilities,

Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation Persistent, calm, and polite in the face of challenges and stress,

Treats all colleagues with respect and dignity

Works effectively with people from different cultures by adapting to relevant cultural contextsTeamwork

Actively contributes to an effective, collegial, and agreeable team

Environment Gives credit where credit is due, Seeks input and feedback from others Technical

Maintains confidentiality and discretion in appropriate areas of work.

Effectively applies knowledge of Finance and administration in the execution of dutiesEducation and Experience

Diploma in Secretarial studies.

Minimum three years of experience in private sector/UN agencies/NGOs/Ios;

Previous work experience in a hospital setting/medical institution dealing with migrants is an added advantage.

Previous customer service experience desired.

Ability to pay attention to details and to work under pressure and meet deadlines.

Be willing to learn and flexible with working hours.

Previous work experience in a hospital setting/medical institution dealing with migrants is an added advantage.Mode of Application:
Interested applicants should respond to this Call for Applications with a cover letter, a detailed CV showing respondents' ability to carry out the assignment, and a writing sample.
Please submit applications with the job reference code in the subject line of the email to hrnairobi@iom.int, copying hkomenda@iom.int.
Closing Date: 17th October 2014
Only shortlisted applicants will be contacted
ANNEX A: Terms of Reference
Evaluation of the IOM project “Migration profile in Kenya: building capacities to promote evidenced - based policy making”
Evaluation Context
The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society.
As the leading international organization for migration, IOM acts with its partners in the international community to: assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration, and; uphold the human dignity and well-being of migrants.
To contribute towards meeting these goals IOM undertakes migration policy and research.
This allows IOM to respond to current and emerging challenges of migration management for the benefit of governments and migrants.
The Migration Profile of Kenya (MPK) project aims to promote more evidence-based policy making and support the mainstreaming of migration in the policy-making process.
This is a timely exercise as it is expected that Kenya will soon adopt a diaspora policy.
Successful policy development and implementation relies heavily on the timely and accurate collection of data.
However, there are concerns regarding the capacity of the Government of Kenya (GoK) and migration stakeholders to effectively implement the policy in the absence of reliable, comprehensive and up-to-date information and data on migration.
The current project will intends to address these concerns.
Further, the exercise will assist the GoK to fulfil its obligations under the East African Community’s Common Market Protocol.
Evaluation Purpose
Evaluation is critical to ensure that implemented programmes progress IOM towards its intended purpose; the humane and orderly management of people benefiting migrants and society.
Evaluations demonstrate IOM’s on-going commitment to results based management.
Mid-term evaluations are intended to improve the performance of the project during its implementation phase.
Evaluation results provide project managers with the opportunity to redress and improve the project to ensure the project meets its intended objective.
Specifically, this mid-term evaluation will assess the progress being made towards the achieving the results of the project; assess the efficiency of management and implementation processes established for the project; identify any problems in planning and implementation and make recommendations for adjustment; and assess the potential for sustainability of project results and make recommendations to maximize sustainability.
Evaluation Scope
This evaluation will focus solely on the project entitled “Migration Profile in Kenya: Building Capacities to Promote Evidence-Based Policy Making.”
Project implementation began November 2013 and is being implemented in Kenya.
Evaluation Criteria
The objectives of the evaluation are to:

Assess the relevance of the project’s intended results.

Assess the effectiveness of the project in reaching its stated objectives.

Assess the efficiency and cost-effectiveness of project implementation.

Identify lessons learned and best practices in order to make recommendations for improving project implementation.Evaluation Questions
The broad themes which should be addressed as part of the evaluation are outlined below.
The list of questions is not exhaustive, however is indicative of the types of issues to be included.
A complete list of evaluation questions and sub-questions will be jointly developed between the IOM project team and the evaluator.
Relevance
1. To what extent were the needs of stakeholders and beneficiaries taken into account during project design?
2. To what extent do the expected outcomes and outputs remain valid and pertinent as originally intended?
3. Do the project activities and outputs take into account national policies and guidelines?
4. Is the project aligned with, and supportive of, relevant national strategies as originally intended?
Effectiveness
5. To what extent have the target beneficiaries been involved in the process?
6. Are the research methodology and management practices appropriate for achieving the expected outcomes?
7. How effectively has the implementation of the project been coordinated with partners (including project implementing partners) and stakeholders?
8. What are the major internal factors influencing the achievement of the project?
9. What external factors have impacted the implementation of the project and how are they being managed?
Process and efficiency
10. How cost-effective is the project?
11. How efficient is the overall management of the project?
12. How appropriate is project design to achieve its objectives?
13. How effectively are the programme performance and results monitored?
Evaluation Methodology
A proposed evaluation methodology is outlined below.
The final methodology will be agreed upon between the evaluator and IOM during the initial phase of the evaluation.
The evaluation is to be conducted using a combination of the following methods.
Document review
IOM will provide the following documents upon signature of contract:

Project document and logic model

Project budget

Interim financial and narrative reports

Monitoring reports, including the project monitoring framework and associated toolkit

Relevant background papers and related national strategy documents

Documents related to project outputs, such as stakeholder assessment, implementation plan, research reports, etc.Interviews
In-depth interview is to be conducted with national implementing partner the African Migration and Development Policy Center (AMADPOC) and with consultants hired to work on the project.
Key informant interviews are to be conducted with the Department of Immigration Services (as a key national partner) and if feasible with the international migration expert.
Semi-structured interviews should be held with the projects partners Kenya National Bureau of Statistics, Ministry of Foreign Affairs, Ministry of Labour, Social Security and Services, Ministry of East African Affairs, Commerce and Tourism, and Ministry of Devolution and Planning.
Focus Group Discussions
Approximately two focus groups with the intended beneficiaries of the project are to be conducted in Nairobi and at one other site in Kenya.
Focus group participants will include the projects beneficiaries, including: Kenya National Bureau of Statistics (KNBS); Ministry of Foreign Affairs; Ministry of Labour; Social Security and Services; Ministry of Devolution and Planning; Ministry of East African Affairs; Commerce and Tourism; and other primary stakeholders (such as various international agencies, non-governmental agencies and civil societies, and research and academic institutions were also identified).
Where necessary, assistance will be provided in the identification of key stakeholders, in organizing the schedule of interviews, focus groups, and site visits and coordinating the dissemination of any data.
Roles and responsibilities
The key roles and responsibilities of participants involved in the evaluation are outlined below.
The IOM project manager is responsible for:

coordinating meetings with key stakeholders including the project implementing partner, and other project partners and facilitating the focus groups of the

beneficiaries of the projects;

resolving any issues between project partners and the evaluator;

providing final approval on the evaluation framework and evaluation methodology;

providing feedback and comments in a timely manner; and

ensuring that the final evaluation and conclusions are appropriate for their intended use.IOM administrative assistants are responsible for:

assisting the evaluation team with the collection of data and information gathering and provision; and

participating in the focus groups and other interviews, outlined above.The evaluator is responsible for the:

overall management of the evaluation;

establishing the framework for the evaluation, including evaluation methodology and data collection plan; and

ensuring the key deliverables are met.Deliverables
The evaluator will produce the following:

A revised terms of reference for the evaluation, if required.

A draft evaluation inception report, inclusive of evaluation matrix (questions and sub questions, indicators and data sources), proposed methodology, and proposed work plan.

A final inception report, incorporating the IOM’s implementing teams comments and agreed upon work plan.

A draft evaluation report.

A final evaluation report.Evaluation Workplan:
The detailed evaluation workplan will be agreed upon between the IOM project manager and the evaluator prior to signature of contract.