Position: Project & Service Delivery Manager
Region: Nairobi
Reporting to: Head of Marketing & Operations
Range: R2L
Department: Carrier Services
Role Purpose: He/She will oversee the conceptualization,
planning, development and implementation of technical solutions within
Carrier Services department.
The Service Delivery Manager is responsible for management of all Carrier Service RFIs and other infrastructure projects.
Key Duties and Responsibilities.
1.1 Operational (incl. Planning):
Be the Activation Liaison Officer for the submarine cable capacity
Be Carrier Services technical liaison person with
TEAMS,SEACOM,EASSY and LION2 cable systems and cross connection
providers e.g. Etisalat, FT, Djibouti Telecom etc
Lead, qualify, validate and ensure the appropriate technical
sales strategy and activities are agreed to by the sales team and help
to drive revenue
Be the first point of reference for data services
provisioning in Carrier Services i.e. managing the relationships with
the customers from identifying customer requirement, to design and
implementation
Follow up with ITN teams(ITN PMO,NAD, Switching ,Transmission
and Business Solutions) to ensure optimal designing as well as ensure
we deliver quality and timely services to our customers
Keep customers informed of provisioning progress until completion and handover
Provide adequate business and resource forecasting to the management
Use technical expertise to manage different projects for Carrier Services department
Identify project risks and/or issues and implement the
necessary actions to manage them and avoid potential delays and scope
creep
Represent Carrier Services in RFF/RFI and Carrier Connect committees
1.2 Reporting and Business analysis:
Escalate all ways in which Carrier Services my optimize resources on the various solutions and projects
Prepare weekly/monthly RFF and project status reports
Academic / Professional Qualifications
Degree or Diploma in engineering, data processing, business management or a related field
Good knowledge of telecom industry with preferably good understanding of interconnection business
Good experience of project management
2 to 3 years experience in a similar position
Professional Knowledge
A good working knowledge in IT tools
Good level of understanding in Telecom services
Financial analysis capability
Industry product knowledge
Excellent presentation, reporting and communications skills
Project Management qualification is desirable
Professional Skills:
Team player
Customer oriented
Ability to work in transversal organisation to deliver results to the team
Excellent analytical and specification skills
Result oriented
Excellent organisation skills with strong attention to detail
Self-motivated with initiative and autonomy.
Initiative
Flexibility/Adaptability
Advanced problem solving and decision making skills
I.P skills would be an advantage
This position is opened to Kenyan citizens only.
If you fit the required profile, please apply highlighting how your
qualifications, experience and career aspirations match the requirements
for this position.
Application should be sent by latest 15th December 2014, please
provide an updated Curriculum Vitae (CV) including details of your
current telephone contacts and names of three referees.
Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field.
Only shortlisted candidates will be contacted.
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