We are currently recruiting in Nairobi, Kenya, a;
1. Client Operations Manager
Responsibilities:
To supervise the execution of logistics work for a
specific client portfolio as well as take charge of the related
communication to the client
Supervise the team, set goals and monitor the performance of the direct reports.
Manage the operational relationship with the client and alert them in case of any operational issues.
Monitor file processing and ensure SOP’s are adhered to at every step of the business process.
Ensure that operations are performed in respect to the gross
margin & disbursements anticipated when quotations have been issued
Control the costs within the COM unit.
Alert Management in case of significant issues impacting the operations
Prepare monthly KPI reports and submit to the HoD.
Role Profile:
Higher Diploma in Social Sciences
Diploma in Clearing and Forwarding
Minimum of five years’ experience in a similar role in the Airfreight Imports department
2. Client Operator – Airfreight
Responsibilities:
To provide quality customer service and facilitate import of client cargo
Receive client documentation and ensure it is correct and complete
Follow up with clients for missing or required documentation
Follow up on the status of consignments and keep the client updated
Record client complaints and initiate corrective actions to ensure their needs are met
Obtain the required authority from Credit control department to pay disbursements
Follow up with the clients to ensure settlement of amounts as per the invoice
Notify the legal department of damages and potential claims
Inform clients when there are additional charges incurred
during clearance ,ensure the client accepts the same and the
correspondence maintained on file for our records.
Ensure all collections are made from cash clients before delivery is made
Role Profile:
Higher Diploma in Social Sciences
Knowledge in Clearing and Forwarding
Minimum of two years’ experience in a similar role in the Airfreight Imports department
To apply, send your CV and application letter to felix.mulwa@bollore.com by 31st December 2014
Warning to Applicants:
There are individuals falsely recruiting in the name of Bolloré Africa Logistics and asking for money in the process.
Please be aware that Bolloré Africa Logistics does charge any monies in its entire recruitment process.
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