National Council of Churches of Kenya, an umbrella organisation for
Protestant Churches and Christian Organisations registered in Kenya,
invites applications from interested and suitably qualified candidates,
to fill the following position in our Jumuia Hospital:
1. Administrative Secretary, Kakamega Hospital
Ref: AS – KH
Reporting to: Executive Administrator
Job Responsibilities
In the absence of receptionist, receive the
appointment/referral slips of clients on arrival and sort them out as
per their appointments.
Supervise the retrieval of patients’ records/files open files for those visiting for the first time.
To ensure smooth flow of patients documents from clinicians
offices to data entry room and afterward given to receptionist for
filing in Lockable cabinets. No file should be left on the tables of
offices at the end of each.
For confidentiality, all files should be locked in the cabinets.
Dispatch medical reports to designated facilities/doctors and collaborating health providers using delivery book system.
Such reports will be given to the incumbent by the clinicians
who may have written it in response to a request or providing update
information for the patients who needs timely and coordinated follow-up
in the Hospital’s health system.
Responsible for Medical records and Data entry.
This include reception of medical reports from
hospitals/health institutions from hospital operations office and
putting them in the corresponding files on/or before the date of the
next appointment.
Updating the database with all the details of clients’ attendance on daily basis.
The incumbent should consult any available clinician/nurse
during data entry to clarify any illegible/unclear statement to ensure
accuracy in data entry.
To provide Medical Administrator with up to date information on any patient treatment/referral.
This includes maintaining an ad hoc file for all the referral
slips to the health institution and ensures each slip is duly signed by
the Medical Administrator.
Responsible for all medical linen laundry arrangements.
Any other related duties that may be assigned by the supervisors.
Minimum Qualifications:
Diploma in Secretarial Studies; Diploma in Business Studies
Computer literacy.
Other Competencies/Abilities/Skills Required
Excellent communication and writing skills.
Strong organizational, office and time management skills
Excellent interpersonal skills and professional demeanor.
A good sense of integrity and confidentiality
Dynamic and proactive
Good command of English and Kiswahili.
Ability to work with minimum supervision.
2. Receptionist, Kakamega Hospital
2 Positions
Ref: RC – KH
Reporting to: Executive Administrator
Job Responsibilities
Greet the patients properly depending upon the timing.
Find out the requirement and guide them as per the following:
Find out if it’s a new or an old patient, so that the
registration formalities can be done for the new patient and the old
patients can be guided accordingly.
If the patient already has an appointment, guide the patient
to the right doctor’s room and ask them to wait till their turn of visit
If the doctor suggests few investigations, guide them to the right investigation room and as well as for billing
Check with the patient when do they need the next appointment with the doctor
Co-ordinate with the Medical Records Department (MRD) to maintain the OPD Patient files.
Collect the feedback from the patients of their experience in
the hospital, if, the patient has faced any difficulty, it needs to be
intimated to the right department/person to avoid this in the future.
Dress code to be followed by all the staff.
Minimum Qualifications:
Advanced Certificate in Front Office Operations.
Other Competencies/Abilities/Skills Required
Very smart appearance.
Mature and courteous.
Strong interpersonal skills and inter-cultural orientation –
should have appreciation of different cultural and religious backgrounds
of the guests.
Good communication skills with good command of English and Kiswahili.
Ability to handle all complaints with tact, courtesy and initiative.
Be fully conversant with different departments and systems within the Jumuia Guest House
Good general knowledge of local and international current
affairs, of local geography and of places of interest, as well as
knowledge of your country.
Ability to work with under pressure and with minimum supervision.
3. Executive Administrator, Kakamega Hospital
Ref: EA – KH
Reporting To: Medical Administrator
Job Responsibilities
It is required to ensure smooth and seamless functioning of all services within the hospital unit
Hold responsibility for service-quality standards and
adherence to budgetary restrictions of Security, Housekeeping,
Engineering, Hospital Support Services,
Patient Care Services and Ancillary business services.
Manage and supervise coordination within support services to
deliver on required quality standards & as per Standard Operative
Procedures
Short-list, train, schedule and motivate all manpower
(including contracted) for all non-clinical departments (that come under
incumbent's direct purview) and get maximum output with respect to time
and service standards
Plan the detailed yearly budget required for the expenditure
of all the departments and control the overall budget in an appropriate
manner
Preparation and updating of the daily and monthly MIS/reports and communicate it to the management
Provide safe & secure environment for all patients,
visitors & staff in terms of cleanliness and hygiene at the
hospital.
Plan all security protocol and monitoring system, material management, emergency systems, death documentation etc.
Maintain and manage the transport department including the
ambulance effectively to ensure a smooth process of pick up and drop of
patients at the time of emergencies.
Minimum Qualifications:
Bachelors degree in Business Administration or Social Sciences
Diploma in Business Administration and Management
Other Competencies/Abilities/Skills Required
Good interpersonal skills
Ability to work as a team member
Organisational skills
Ready to work under pressure
Basic counselling, negotiation and mediation skills
Computer Literacy
Must be flexible, resilient and self-controlled.
Relevant Job Experience
At least 3 years’ experience in a similar position
Qualified and interested candidates should download the NCCK Job
Application Form (Click Here to Download), fill it out and send it via
email to recruitment@ncck.org before 5.00 p. m. on 23rd September 2014.
Only shortlisted candidates will be contacted.
0 comments:
Post a Comment