Give Directly Field Officers Jobs in Kisumu and Siaya Kenya

Give Directly Field Officers Jobs in Kisumu and Siaya Kenya

Title: Field Officer Reports to: Senior Field Officer
Start date: 1st October, 2014
Positions: 2
Location: Kisumu / Siaya
Duration: 3 months, with possibility of extension based on performance, availability of funds and continuity of the organisation.
About Give Directly:
Give Directly is an NGO that provides direct, unconditional cash transfers to the extreme poor.
Role Overview:
The Field Officer will be at the front-line of interaction with recipients before and after they receive their transfers.
They will answer the organization’s hotline and help resolve recipients’ questions and problems, and call recipients to administer follow up surveys, collecting data for the improvement of the program.
They shall also be called upon to assist with barazas and audits as necessary.
A Field Officer must have a strong interest in advancing the distinctive values and mission of Give Directly.
Responsibilities
Follow up surveys:
Call (and sometimes visit) recipients to administer surveys over the phone, To collect data used to improve the program and uncover any recipient problems.
Hotline calls:

Answer the phone as recipients call in with questions or concerns,

Answering their questions and escalating any problems as necessary. Registration problem resolution:

For people who have not registered with MPesa or who have registered with the wrong name(s),

Call the recipients and advise them on how to register. Barazas: explain Give Directly program to recipients and non-recipients in a village meeting.
Answer any questions.
Audits:

In suspicious cases, visit recipient households and administer surveys to make a final determination of the household’s eligibility status.

A given Field Officer may participate in these activities to varying degrees depending on the organization’s needs.

For example, at some points there may not be a need for any barazas, whereas at other times there may be many.

A Field Officer may rotate through these responsibilities in order to foster professional development and growth.

For example, after mastering the follow up survey, a Field Officer may be rotated to answer more hotline calls and gain a different experience. Requirements

Diploma in a relevant field.

Previous working experience with vulnerable communities (1-2 years minimum).

Fluency in English and Luo; excellent written and oral communication skills.

Basic computer knowledge and skills and good typing skills.

Previous work experience with GiveDirectly is an added advantage.

Empathy, honesty, and the highest standards of integrity.

Comfortable interviewing individuals within their homes in the field.

Patience and good judgment in resolving recipient problems.

Ability to comfortably work with and within different teams. To Apply:
Please send a cover letter and detailed updated CV.
Your CV should include 3 references, daytime phone number(s), email address, your scores or grades and other measures of academic achievement, and details about any relevant work experience.
Applications should strictly be submitted via email to gd.kenya.jobs@gmail.com.
Please ensure that the subject line reads: “Field Officer – FO/09/2014”.
Attach CV with file name your-name _CV and Cover Letter with your-name_Cover.
Only short-listed candidates will be contacted for an interview.
Applicants are encouraged to apply early, as applications will be reviewed on a Rolling Basis.
Deadline to apply: 26th September, 2014.
Disclaimer:

The above statements are intended to describe the general nature and level of the work being performed by the Field Officer.

The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities.

The Management reserves the right to amend and change responsibilities to meet organizational needs as necessary. Please note that Give Directly will never request for any form of payment from an applicant.
More information about us is available at: Give Directly Field Officers Jobs in Kisumu and Siaya Kenya