M-KOPA LLC is a mobile-based technology company established in 2011
after successful trials of innovative, embedded mobile services. M-KOPA
uses mobile payments to offer consumer financing for energy products and
services, targeted at off-grid users.
Our first product; a mobile enabled solar home lighting system is
available in Kenya where it provides clean, affordable energy to
consumers, made accessible through machine-to-machine technology and
mobile payments.
Through M-KOPA, customers use mobile payments such as M-PESA to pay for a
home solar lighting system on a “pay-per-use” basis, making the
transition to cleaner energy much more affordable especially to
low-income users.
The partners and management team of M-KOPA includes several former
telecoms executives who were responsible for the initiation and scaling
of MPESA, the award-winning mobile financial service platform in Kenya.
M-KOPA has the investors, funding and ambition to expand its product line and extend its reach to new markets.
1. Title: Support Technician
Location: Nairobi, Kenya
Start Date: ASAP
Reporting to: Technical Operations Manager
Responsibilities Include:
Monitoring and Managing M-KOPA’s local network
Providing first level support to network users on such issues
as internet connectivity, printing and other basic computer issues
Providing first level support for our applications to in-house users
Tracking and updating user tickets and ensuring they are handled in a timely manner
Escalating technical issues as need arises and following up to ensure timely resolution
Willingness to work night shifts that may also cover weekends and holidays
Skills & Experience
Solid understanding of networking, both on the software and hardware end
Ability to fix basic issues on computer hardware
Solid Operating System troubleshooting skills (both Linux and Windows)
Basic knowledge of MS SQL/ MySQL and SQL query languages a plus
1 – 2 years’ experience providing user support
Strong analytical and problem solving skills with an attention to detail
Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities
A results oriented individual who thrives working in a fast paced environment
Excellent interpersonal skills with a willingness to go the extra mile to assist other team members
Strong verbal and written communication skills
CCNA certification will be considered a plus
MCSE certification will be considered a plus
A generous and competitive remuneration package will be offered to the successful candidate/s.
To apply, send an updated detailed copy of your cv and a cover letter
expressing why you feel you would be an excellent candidate for the role
to applications@m-kopa.com with the subject “Support Technician.”
2. M-KOPA Solar Human Resources Assistant Job in Kenya
Vacancy: M-KOPA Solar - Human Resources Assistant
The HR Assistant will be involved in all administration across the full
employee life-cycle including support with the recruitment process,
managing changes and amendments to employee data and the relevant
letters involved and managing the onboarding and exit processes,
ensuring accurate measures are taken and necessary parties informed.
Profile: The successful candidate will work with initiative and have
experience administering HR information in a timely and accurate manner,
be experienced in the use of HR databases, and have a high level of
proficiency in Microsoft office skills.
Payroll knowledge is essential as the HR Assistant will require regular interaction with payroll.
The key responsibilities of the HR Assistant will be:
Maintaining employees details on the HR database
Monitoring and managing employee records
Updating information to enable payroll to run efficiently
Dealing with employee relations
Managing and tracking of contracts
Providing exclusive HR support to the Sales Team
Provide HR Administration support
To apply, send an updated detailed copy of your cv and a cover letter
expressing why you feel you would be an excellent candidate for the role
to applications@mkopa.com with the subject “HR ASSISTANT”
A generous and competitive remuneration package will be offered to the successful candidate/s.
3. M-KOPA Solar Brand Executive Job in Kenya
Vacancy: M-KOPA Solar - Brand Executive
M-KOPA Solar is looking for a Brand Executive to join our fast-growing team.
He or she will be responsible for the M-KOPA Solar brand appearance and standards.
They will also have primary responsibility for our graphic design and social media presence.
Their objectives will be to build M-KOPA’s brand equity and help grow our customer base to 1 million homes by 2018.
The Role:
Graphic design and layout for all M-KOPA Solar materials, publications and documents
Manage and update our customer-focused digital infrastructure – including web, Facebook and Twitter
Help manage internal brand communications and physical branding
Work with M-Kopa Partner Agencies to develop and execute impactful above the line campaigns in support of our growth objectives
Work closely with the Head of Sales, the Head of Customer
Service and M-Kopa Partner Agencies to develop content and literature to
support day to day sales efforts
Help project manage selected initiatives that relate to the brand, such as product launches, market research, web updates etc.
Supervising the sign off of all material, liaising with legal
and other personnel, ensuring the designs and messages meet the
established guidelines
Experience required:
Hands on graphic design skills and a deep understanding of digital print production.
Practical web development, content management and social media skills
Experience supporting B2C marketing campaigns, product development and sales teams is preferable
A background in finance, ICT or energy would be preferable.
A degree in the relevant field from a recognized institution
Excellent written and verbal communication – highest standard of English and fluent Swahili
A good understanding of contemporary style and passion for design
People management skills of self, team and senior stakeholders
Project management skills
Technical skills:
Extensive experience in graphic design software management
Highly developed digital and brand communications skills
Can work in a technical environment, able to quickly build an understanding of the category
Reporting to: Initially reporting to the MD.
A generous and competitive remuneration package will be offered to the successful candidate/s.
To apply, send an updated detailed copy of your cv and a cover letter
expressing why you feel you would be an excellent candidate for the role
to applications@mkopa.com with the subject “Brand Executive”
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