JOB VACANCIES AT JKIA

Swissport Jobs at JKIA, Nairobi, Kenya

Swissport is an international organisation that provides ground handling services for around 118 million passengers and 3.5 million tonnes of cargo a year on behalf of some 650 client-companies in the aviation sector.

Swissport is active at 192 airports in 38 countries on 5 continents.

Swissport Kenya Limited is recruiting for the following positions based at Jomo Kenyatta International Airport.

These jobs are only open to Kenyan Citizens

1. Lounge Coordinator

4 Positions

Swissport Kenya Limited is set to open and operate a lounge at Jomo Kenyatta International Airport.

Are you passionate about customer service and have the ability to develop and maintain excellent relations with premium clients?

Are you capable of consistently ensuring that excellent service delivery towards superior customer experience is maintained?

You are the person we are looking for.

Key Duties and Responsibilities:

·  Provide a welcome service to passengers using the lounge, ensuring a pleasant customer experience.

·  Ensure accurate administration of guests entering the lounge in order to support the billing of customer airlines.

·  Implement and maintain customer regulations, policies, procedures and requirements.

·  Provide relevant information to customer queries and provide solutions to issues guests may experience.

·  Assist guests during flight irregularities i.e. delays, cancellations or diverted flights.

·  Maintain excellent customer service standards at all times.

·  Responsible for 3rd party food & beverage supplier through management and supervision of 3rd party staff.

·  Monitor, take stock and liaise with the 3rd party food & beverage supplier on lounge supplies to ensure timely restocking and provision of supplies.

·  Monitor and liaise with 3rd party supplier on timely & adequate provision, presentation and quality of food and beverage.

·  Ensure general lounge cleanliness and tidiness is maintained at all times; coordinate 3rd party cleaning activities.

·  Ensure proper reporting of shift operations to the Lounge Manager.

·  Maintain good relations with airline representatives and airport authorities.

Qualifications

Education:

·  KCSE Mean C+, IATA certification or diploma in hotel/catering and computer proficiency.

Professional Experience:

·  Aviation industry or hospitality industry experience preferred

Experience:

·  At least 3 years in a busy operational environment.

·  Proven track record in managing teams, planning and organising is an added advantage.

·  Excellent communication skills.

2. Manager Baggage & Lounge Services

1 Post

Are you passionate about driving excellence in Customer Service?

Are you able to motivate and inspire a team to effectively deliver a superior customer experience?

Swissport Kenya Limited is set to open and operate a lounge at Jomo Kenyatta International Airport.

Applications are invited from internal and external candidates to fill the above position.

The position is responsible for ensuring the highest levels of customer service are maintained for premium clients accessing the lounge as well as work towards ensuring that our baggage services operate in an efficient and seamless manner.

Some of the key responsibilities of this role include:

·  People management:through guiding and coaching a team of direct reports, ensuring a conducive, positive and performance driven atmosphere within the department.

·  Oversee the daily smooth running of lounge & baggage services, in line with the requirements of Swissport and its customer airlines.

·  Monitor and ensure that quality standards of baggage & lounge services are upheld.

·  Conduct regular meetings with airline representatives / supervisors / lounge coordinators / 3rd party service providers regarding operations and service delivery.

·  Work closely with members of the Management team to maximize the utilisation of the lounge.

·  Analyse service level and revenue data to determine operational trends and develop proposals to increase revenues and enhance service and quality.

·  Exploit all revenue and cost saving potential and contribute in business development.

·  Prepare, control and maintain records in order to provide the necessary information to the Finance department for invoicing. Prepare and reconcile disbursements as appropriate.

·  Develop & maintain a reporting system to the Manager, Airport Operations and Senior Management.

·  Develop local operating procedures for the department.

·  Develop and foster good relations with customers, authorities and the industry in general.

·  Participating in the internal and operational audit process.

·  Participating in the budgeting process for lounge services and the Baggage services department.

Education & Professional Qualifications:

·  University degree or equivalent

·  Technical expertise in customer relations

·  At least 6 years working in a customer service environment with a minimum of 3 years managing people and resources

·  Proficiency on Ms Office Tools

Skills & Abilities

·  Planning and Organization

·  Excellent communication skills

·  Customer orientation and quality awareness

·  People management

·  Commercial Acumen

How to Apply

Application letter and CV for the above positions should be forwarded via email at NBO.Recruitment@swissport.com to:

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501
Nairobi

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

Be part of the team that brings Swiss time to African soil!

Closing Date: August 15, 2014