5-STAR HOTEL JOBS

Front Office

A new luxury 5-star Hotel in Nairobi is now accepting applications from persons with hotel experience to fill the following positions:
Guest Relations Officer

Guest Relations Officer will handle front desk in all aspects including welcoming guests into the hotel, providing a warm reception, ensuring guests are happy with their service at all times. When VIPs check in, he/she will escort them to their rooms and offer them the amenities they may want availed.

Applicants should have certificate in Front Desk Operations from recognized hotel schools having trained in customer service and should have 3-5 years experience in a customer service oriented role from a 5-Star hotel. Excellent product knowledge of surrounding area, people, customs, etc and foreign language is an added advantage. 5 Star Hotel Jobs - Receptionists / Cashiers

These will greet guests, allocate rooms according to laid-down procedures and check-in / check-out guests.

Candidates should hold Certificate in Front Desk Operations from recognized hotel schools with 2-3 years experience from a 5-Star hotel.

OPERA knowledge and foreign language are an added advantage and applicants should have excellent communication skills and ability to work in a fast paced environment. Business Centre Attendants

The selected candidates will provide general secretarial services as well as re-conformation & ticket handling.

Applicants should have a Diploma in secretarial / computer studies with 2-3 years cyber cafe experience. Ability to type both English and foreign languages as well as operating all equipment of Business Centre is essential. 5 Star Hotel Jobs - Switchboard Operators

These will operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls as well as supplying information to callers and recording messages.

Candidates should have Certificate in Front Desk Operations from recognized hotel schools with 2-3 years experience including PABX from a 5-Star hotel. They should hold a Diploma in secretarial studies or receptionist/switchboard operations. Training in customer service or equivalent experience and foreign languages are an added advantage. Concierge

The Concierge will coordinate guest requests with designated vendors according to departmental standards and will assist with guest needs and requests to ensure guests feel welcome at the hotel and that they enjoy their stay.

Applicants should hold KCSE Certificate, be trained in customer service and have minimum 3 years relevant experience in a 5-star hotel,

They should have good interpersonal and communication skills, be presentable / well groomed, attentive and agile as the job demands speed and efficiency in its execution. 5 Star Hotel Jobs - Doormen / Porters
They will coordinate guest requests with designated vendors according to departmental standards and assist with guest needs / requests to ensure positive guest experience. They should make guests feel welcome at the hotel and that they enjoy their stay.
Candidates should be presentable / well groomed, attentive and agile as the job demands speed and efficiency in its execution. They should hold KCSE Certificate with good interpersonal and communication skills, customer service training and minimum 3 years relevant experience in a 5-star hotel.
Valets

Valets Attendants will park and retrieve guest vehicles and assure a superior guest experience for all patrons utilizing the valet parking services.

They should have minimum KCSE Certificate, a valid B, C, E driving license with at least 6 months PSV driving experience.

Prior work experience in the hotel industry will be an added advantage. Drivers

The Drivers will provide effective transport facilitation to hotel guests by following hotel standards in order to attain the objectives of the hotel.

Prior work experience in the hotel industry will be an added advantage. Candidates should have minimum of KCSE Certificate, a valid driving license of classes B, C, E with minimum of 6 years experience and at least 6 months PSV. Only shortlisted candidates will be invited for interviews.