Toyota Kenya Limited which has a long and trusted heritage in Kenya, is
part of the Global Toyota Group, comprising of Toyota Tsusho Corporation
(TTC) which owns 100 % of Toyota Kenya Limited.
Toyota Kenya Limited is the sole distributor of Toyota, Yamaha and Hino brands in Kenya.
Yamaha is the brand leader both locally and internationally, in the motorcycle market.
It has a proven track record in terms of products, services and standards.
Yamaha caters for the boda boda market, hospitality industry, farming and SME’s among others.
We are looking to recruit dynamic, competent and self managed individuals to fill the following positions:
1. Dealer Parts Sales Coordinator, Toyota Kenya
(1 Position)
Location: Nairobi
Job Summary:
To achieve departmental revenue targets and customer satisfaction through effectively selling Parts to independent dealers
Key Responsibilities
Achieve sales targets through selling parts to independent dealers and Toyota Kenya Approved Service Centres
Invoicing internal accessories
Provide customer service assistance in terms of technical advice and enquiries by customers
Prepare quotations requested by independent dealers and Toyota Kenya Approved Service Centres
Process sales invoices and arrange for delivery of parts
Capture lost sales in system to help in order generation
Respond to and handle customer complaints promptly
Manage and build customer relationships through customer visits
Accurate preparation of monthly sales & KPI reports
Support dealers to meet TSM (Toyota Customer Service Workshop Management) and
Dealer Parts Operation Kaizen standards
Competencies and Skills
Excellent communication skills
Results driven and strives for continuous improvement
Ability to multi-task and adapt to multiple priorities
Customer service orientated
Strong negotiating and influencing skills
Proficient in Microsoft Office applications
Minimum Qualification
Degree or Diploma in a business related field
2 years experience in sales & marketing
2 years driving experience with a valid license
2. Parts Sales Supervisor, Toyota Kenya
(1 Position)
Location: Kisumu
Job Summary: To oversee parts operations in Toyota Kenya Limited - Kisumu branch
Key Responsibilities
Ensure customers are served promptly as per TSM (Toyota Customer Service Workshop Management) standards
Responsible for growing parts sales within the branch
Develop and maintain effective customer networks
Timely resolution of customer complaints
Carry out daily bin audits and reconcile variances
Ensure timely debt collection
Ensure timely delivery of customer orders
Closely liaise with headquarters to ensure optimal stocking of parts as per policy and avoid stock out
Perform regular stock take and timely reporting of variances
Prepare accurate and timely management reports
Management and motivation of team
Competencies and Skills
Supervisory skills
Excellent communication and Interpersonal skills
Exceptional customer service skills
Ability to work under pressure
Proficient in Microsoft Office applications
Excellent report writing skills
Minimum Qualifications
Degree or Diploma in a Technical or Business related field
2 years experience in parts operations at supervisory level
3. Parts Sales Representative, Yamaha
(1 Position)
Location: Nairobi
Job Summary:
To ensure high level customer satisfaction and exceptional service
delivery in the sales process and contribute towards achievement of the
business budget turnover.
Key Responsibilities
Processing of customers orders
Processing of quotation requests
Generation of new business through customer visits and communication
Timely and accurate processing of all orders received
Generation of suggested orders in line with customer demands
Capture lost sales in the system to help in order generation
Follow up on credit sales to ensure timely payment
Key Competencies
Good communication skills
Self driven
Excellent customer service skills
Proficient in Microsoft Office applications
Ability to work under pressure and meet sales targets
Minimum Qualification
Degree or Diploma in a Technical or Business related field
2 years experience in parts sales
4. Sales Retainer, Yamaha
(6 Positions)
Locations: Bungoma, Busia, Embu, Kakamega, Machakos, Nyeri
Duration: 1 year contract
Job Summary:
To establish Unit Sales, Spare Parts and a Service Nework in the specific locations.
Key Responsibilities
Selling company’s products (Yamaha motorcycles)
Recruit & appoint sales points i.e parts stockists and service points/garages
Identification of dealers
Management of existing and new dealers
Training Boda Boda rider agents
Weekly performance reporting
Enquiries & conversion of sales
Activation of Yamaha dealers
Competencies and Skills
Excellent customer service skills
Excellent interpersonal skills
Pleasant and outgoing personality
Strong negotiating and influencing skills
A team player with a go-getter attitude
Proficient in Microsoft Office applications
Ability to work under pressure and meet sales targets
Motorcycle riding licence
Minimum Qualification
Diploma in Sales & Marketing
2 years sales experience
Technical background will be an added advantage
5. Region Manager, Yamaha
(1 Position)
Location: Central Region
Job Summary:
To increase Yamaha’s footprint within the appointed region and business profitability.
Key Responsibilities
Develop and execute market penetration and growth
strategies with the team with an aim of increasing Yamaha’s market share
in the 2 wheeler industry
Pro actively gather market information and create activities to counter competitor activities and gain brand leverage
Analyse monthly sales statistics and market information to
determine sales potential and inventory requirements for planning
purposes
Assist in identification and appointment of new dealers and
closely work with the dealers to ensure business growth and stocks
availability•
Establish and build relationships with key stakeholders including customers, financial institutions and dealers
Ensure set targets are met by Service, Sales and Parts Teams
Management of debtors by ensuring that credit limits are adhered to as per Company policy
Ensure timely resolution of customer complaints
Motivate and provide leadership to the Yamaha team to ensure optimal productivity
Responsible for preparation and presentation of the region’s budget and closely monitor to ensure adherence of the same
Competencies and Skills
Excellent knowledge in the 2 wheeler industry
Leadership Skills
Excellent interpersonal skills
Ability to influence and motivate
Analytical skills
Minimum Qualification
Degree in a technical field coupled with a post graduate diploma in a business related field
4 years experience in service and sales operations at management level
How to Apply
If you believe you are the right candidate for the above positions and
can clearly demonstrate you meet the criteria, please submit your
curriculum vitae together with a cover letter illustrating your
suitability for the position against the listed qualifications and
competencies.
Applications should be sent to: applications@toyotakenya.com by 20th October 2014.
Only short listed candidates will be contacted.
Any form of canvassing will lead to disqualification.
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