Kencall EPZ Help Desk Engineer Job in Kenya

Kencall EPZ Help Desk Engineer Job in Kenya

Position: Help Desk EngineerDo you enjoy supporting users and resolving issues and at the same time learning about new technology?
This might be the role for you.
We require Help Desk Engineers to work resolving our customers computer and internet related problems via telephone, email and chat.
We are looking for people who have the potential to be great with IT and who are willing to grow further in to the business.
Job Requirements

Must have excellent Telephone skills and a neutral accent.

Must have excellent written communication skills and a high level of comprehension

Must have understanding of POP3/SMTP/FTP/HTTP protocols.

Must have understanding of DNS and domain name registration.

Must have understanding of the Internet and how it functions.

Must have understanding of WiFi and connectivity with phones, tablets, PCs, MACs and other devices.

Must have knowledge of Windows and applications commonly used on home computers.

Must have knowledge of Apple MAC computers and applications.

Must have knowledge of mobile devices (phones and tablets) email and wifi setup.

Must have knowledge of VoIP and how it functions.

Must have the ability to learn about new communication technologies as required.

Must have good analytical and problem solving skills.

Must keep good accurate records and have excellent time keeping management.

Degree in related technical field.

Must have up-to-date technical knowledge.Kindly post the advert with the subject: Application for Help Desk Engineer.
Let the applicants emails go to recruitment@kencall.com with a deadline of 18th Sep 2014.